Last updated: 18 June 2018
Norton may collect personal information from you in the following ways: (1) directly from your verbal or written input (such as by consenting to receiving marketing emails); (2) automatically through Norton's website technologies including tracking online, such as by Web cookies (small text files created by websites that are stored on your computer), by smart devices, by combining data sets, by collecting data from a browser or device for use on a different computer or device or by using algorithms to analyse a variety of data such as records of purchases, online behavioural data or location data; or (3) by closed-circuit television (if visiting our premises).
The types of personal information that Norton collects directly from you may include:<ul>
- Contact details, such as your name, email address, postal address and telephone number
- Internet Protocol ("IP") addresses used to connect your computer to the Internet
- Educational and professional interests
- Tracking codes such as cookies
- Usernames and passwords
- Payment information, such as a credit or debit card number
- Comments, feedback, posts and other content you provide to Norton
- Communication preferences
- Purchase and search history
- Location-aware services, the physical location of your device in order to provide you with more relevant content for your location
- Information about your personal preferences, hobbies and interests
- Communications with other users of Norton's services
In order to access certain content and to make use of additional functionality and features of Norton's websites and services, we may ask you to register for an account by completing and submitting a registration form, which may request additional information.
If you choose to register and sign in by using a third-party account (such as your Facebook account), the authentication of your login is handled by the third party and any personal information collected during that third-party login is not covered by this policy. Norton will collect your name, email address and any other information about your third-party account that you agree to share with us at the time you give permission for your Norton account to be linked to your third-party account.
Norton may receive information about you if you use any of the websites we operate or the other services we provide. We also work closely with third parties (including, for example, business partners and sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, academic institutions, search information providers and credit reference agencies) from whom Norton may receive information about you.
Norton will not sell or licence personally identifying information to third parties except as required by law. Although we may provide your personally identifying information to our business partners as described below, we will not sell or rent your personally identifying information as part of a customer list or similar transaction unless you have given us your express permission to do so.Norton may use your personal information in the performance of any contract we enter into with you, to comply with legal obligations or where Norton has a legitimate business interest in using your information to enhance the services and products we provide.
Legitimate business purposes include but are not limited to one or all of the following: providing direct marketing and assessing the effectiveness of promotions and advertising; modifying, improving or personalising our services, products and communications; detecting fraud; investigating suspicious activity (e.g. violations of our Terms of Service) otherwise keeping our site safe and secure; and conducting data analytics.
In addition, we may use your information in the following ways (after obtaining your consent, if required):
- To provide you with information about products and services that you request from us
- To send you catalogues from Norton
- To provide you with information about other products, events and services we offer that are either (i) similar to those you have already purchased or inquired about, or (ii) entirely new products, events and services
- For internal business and research purposes to help enhance, evaluate, develop and create Norton websites (including usage statistics, such as "page views" on Norton's websites and the products therein), products and services
- To notify you about changes or updates to our websites, products, or services
- To administer our services and for internal operations, including troubleshooting, data analysis, testing, statistical and survey purposes
- To allow you to participate in interactive features of our service
- For any other purpose that we may notify you of from time to time
Personal information will not be kept longer than is necessary for the purpose for which it was collected. This means that, unless information must be retained for legal or archival purposes, personal information will be securely destroyed, put beyond use or erased from Norton's systems when it is no longer required or, where applicable, following a request from you to destroy or erase your personal information.
Norton will not disclose to or share your personal information with any unaffiliated third party except as follows:
- Where necessary in connection with services provided by third parties (i) who provide us with a wide range of office, administrative, information technology, production, payment, or business management services and (ii) who are required to comply with this policy
- Where your consent has been provided, with a third party such as an academic institution, school, employer, business or other entity which has provided you with access to a product or service through an integration or access code, information may be shared regarding your engagement with the service or product, results of assessments taken and other information you input into the product or service
- Where Norton is required to disclose personal information in response to lawful requests by public authorities and government agencies, including to meet law enforcement requirements; to comply with a subpoena or other legal process; when we believe in good faith that disclosure is necessary to protect our rights, to enforce our Terms of Service or to protect the rights, property or safety of our services, users or others, and to investigate fraud
- Where all or substantially all of the business or assets of Norton relating to our services are sold, assigned or transferred to another entity
Norton may transfer your personal information outside of your country of residence for the following reasons:
In order to process your transactions, we may store your personal information on our servers and those servers may reside outside the country where you live. Norton has office locations in the United States and the United Kingdom. Such processing may include, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services
In order to satisfy global reporting requirements, Norton may be required to provide your personal information to Norton affiliates in other countries.
We will use appropriate physical, technical and administrative safeguards to protect your data. Access to your personal data will be restricted to only those who need to know that information, required to perform their job function. In addition, we train our employees about the importance of maintaining the confidentiality and security of your information.
As is true of most websites, we gather certain information automatically. This information may include IP addresses, browser type, Internet service provider ("ISP"), referring/exit pages, the files viewed on our site (e.g., HTML pages, graphics etc.) operating system, date/time stamp and/or clickstream data to analyse trends in the aggregate and administer the site.
For more information on cookies, please click here.
You have the right to make a written request to be informed whether or not we hold or process any of your personal information (by emailing firstname.lastname@example.org). In your written request, you may:
- Request that we provide you with details of your personal information that we process, the purpose for which it is processed, the recipients of such information, the existence of any automated decision making involving your personal information and what transfer safeguards we have in place
- Request that we rectify any errors in your personal information
- Request that we delete your personal information if our continued processing of such information is not justified
- Request that we transfer your personal information to a third party
- Object to direct marketing from us
- Object to processing for purposes of scientific, historical research and statistics
Where applicable under your local laws, we will not use your personal information for marketing purposes, nor disclose your information to any third parties, unless we have your prior consent, which we will seek before collecting your personal information. You can exercise your right to prevent such processing by checking certain boxes on the consent forms we use when collecting your personal information. If at any point you wish to review or change your preferences you can contact us at email@example.com. Note that you may still receive transactional communications from Norton.
Any comments, complaints or questions concerning this policy or complaints or objections about our use of your personal information should be addressed by directing your comments to Norton's Data Protection Officers, whose contact information is found here.